Msafiri Tours – Uganda Tours Privacy Policy 

At Msafiri Tours, we respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information. Our goal is to provide you with the best possible service while keeping your data safe and secure.

This policy explains what information we collect, how we use it, how we keep it secure, and your rights as a customer.

1. Introduction

Msafiri Tours Ltd (and its associated trading names) owns and operates this website:

• www.msafiritoursandtravel.com

• www.tourmyuganda.com

We handle your data in line with Ugandan data protection legislation and international best practices. This privacy policy does not apply to third-party websites or applications that may be linked from our platforms. We encourage you to review their privacy notices before sharing any information.

2. Information We Collect

You control the information you share with us. By providing personal details through our website, booking forms, email, or phone, you consent to the collection and use of that data as outlined in this policy.

2a. Information You Provide Directly

• Identity Data: name, title, date of birth, gender

• Contact Data: billing address, delivery address, email, phone number

• Financial Data: bank account or payment card details

• Other: dietary or health information relevant to your travel, responses to surveys, or marketing opt-ins

2b. Information We Collect Automatically

• Cookies: to improve your browsing experience and remember your preferences

• Usage Data: pages visited, browser type, device, and system performance

• IP Addresses: used for system administration and troubleshooting, not linked to personal identity

2c. Sensitive Data

We only collect sensitive data (e.g., health or dietary requirements) if it is essential to delivering your tour safely and effectively.

3. How We Use Your Data

We will only use your data when legally permitted, including:

• To fulfil your booking (e.g., issue tickets, confirm reservations)

• To provide customer service and respond to enquiries

• To comply with legal or regulatory obligations

• For our legitimate interests, such as improving our services, unless overridden by your rights

• With your consent, for marketing communications you opt into

4. Sharing Your Information

We will never sell your data. However, we may share it with trusted third parties to provide services, such as:

• Payment providers

• Mailing houses or courier services

• Accommodation or activity providers for your trip

• Marketing and analytics partners to help improve our services

All third parties are contractually required to handle your data securely and lawfully.

Online Advertising

You may see targeted Msafiri Tours adverts online based on cookies or social media tools. Where required, we will ask for your consent before using this type of data.

Online Payments

All online payments are encrypted and processed securely via our trusted payment providers. We never store your full card details.

5. Children Under 16

We do not knowingly collect or market to children under the age of 16. If you are under 16, please do not submit personal data through our websites.

6. Photography and Media Use

During our tours, photography and filming may take place for business or promotional purposes. If you do not wish to be photographed, please inform a member of our team. We will always ask for explicit consent before using identifiable images of individuals for marketing.

7. Data Security

We have implemented appropriate security measures to protect your personal data from loss, misuse, or unauthorized access. Only staff and partners with a business need can access your data, and they are bound by confidentiality obligations.

8. Data Retention

We will keep your data only as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, tax, and accounting requirements. Typically, customer booking records are retained for six years.

9. Updates to This Policy

We may update this privacy policy from time to time to reflect improvements in our services or changes in law. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this policy, or would like to update or request a copy of your personal data, please contact us:

📧 contact@msafiritoursandtravel.com

Keeping your information accurate and up to date is important to us. Please notify us if your personal details change.